Top Live Chat Feature That Are Helpful To Your Brand
The concept of Live Chat, followed by its usefulness, functionality, and implementation is already out in the open. While some companies are still trying to get this feature on-board for simplifying customer interactions, there are quite a handful of websites that are trying to enhance the innovation on offer by adding some extra set of features. What’s interesting to note is that the arena of automated assistance for the customers is evolving with each passing day and its high-time that companies start experimenting with real-time interfaces for adding substance and value to their entrepreneurial endeavors.
Why Add Innovation?
The online domain is a keenly contested sphere and it’s the innovative bandwagon that helps companies surpass each other, albeit for a small period of time. Live Chat, however, is a relatively new concept and at present, a majority of organizations haven’t yet added it to their organizational landscape. This is why; the success pertaining to this highly segmented tool seems like a first come first serve affair. Therefore, merely adding this extension won’t suffice in the long run and there has to be some innovative ideas to rely on.
Understanding the Benefits of Live Chat
The Live Chat feature comes across as a highly accessible medium for website visitors, helping them interact with the back-end officials and sales reps with ease. In addition to that, this is probably the cheapest service medium on offer which also allows businesses to track the number of daily visitors, depending on existing feature sets. Lastly, having Live Chat support clearly minimizes cart abandonment and promotes richer levels of real-time customer interactions.
While these are some of the perks of Live Chat support, here are the 5 innovative features which are extremely elusive and make room for better functionality.
1. Chat Monitoring Support
Company owners can use this feature to keep an eye on the real-time interactions between agents or sales representatives and customers. This, in a way, allows the bigger heads to look at the impactful areas, inadequacies, and even the less attended aspects of the concerned organization.
2. Proactive Chat Support
A customer visiting the website might need that extra push to initiate any kind of conversation. This is where Proactive Chat support comes into the play as it sits pretty on the landing page and shows up as a prompt, in case a visitor end up on the concerned page. While this feature comes as an extension, the actual lingo can be customized, according to preferences.
3. Visitor Tracking Functionality
This is a highly advanced feature that offers statistics by monitoring chat and website analytics. The Live Chat support system pertaining to the website needs to be integrated with this functionality in order to make room for optimized metric procurement, including the likes of chat timings, agent activity, transcript reports, chat history, conversion tracking, and more.
4. Compatibility with Offline and Online Forms
There will be times when none of the agents will be online for offering instant responses. While some of the more obvious questions can be taken care of, the more customized ones are sent over to the concerned agent, in the form of an offline contact form or rather an email. This feature makes sure that none of the questions remain unattended.
5. Mobile Optimization
This innovative feature allows queries posted over mobile devices to be responded with ease. Regardless of the device, instance assistance is provided with mobile optimization added into the scheme of things.
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