FAQ

A dedicated agent is an employee who’s one and only focus is your brand/ website. Letschat 24×7 provides dedicated agents for your products or services in our custom plan. We also provide shared agents that work on 2-3 concurrent project’s live chat/support. The amount of traffic your website is a good indicator of which plan you should use.

Yes, we will carry forward all the unused leads/chats to the next month with a condition that the existing plan remains active.

Our chat agents’ training starts with a detailed introduction about your business & the website, by our Training Team. Under the core training module, the recruited agents are trained on your Products/ Services, Pricing etc. & then brand communication, offers/promotions etc. We ensure that the online chat agents become the extension of your sales team.

Typically our agents generate a ticket (lead) as soon as the conservation with the customer is over. This ticket gets automatically emailed to the sale/ customer care department that was assigned to get new lead.

No! We don’t need your credit card details. It will only be needed while upgrading your account from free trial account to paid account after your trial period has ended.

Sure! We have custom plans because we know that requirements & size of each business is different. Our prices are based on the number of hrs the agents work or chats. You can use our services for off-hours and weekend support too.

FAQs are commonly asked question by your website visitors. We would need these basic questions along with their answers, which you think visitors may ask our agents. We can help you prepare those if you need.  It is suggested that you should fill  the gaps in them as you know your business better.

Absolutely! Over 50 plus CRMs natively and rest of them through Zapier.